How concerns about the safety or wellbeing of an adult or child are recognised and acted on.
As a registered nurse, Gemma has a professional duty to act if she believes someone is at risk of harm. That duty applies at the clinic in exactly the same way it applied in the NHS.
Cosmetic treatments are not carried out on anyone under 18. If a young person attends seeking treatment, they will be declined and, where appropriate, signposted to suitable support.
Where there is any doubt about capacity, coercion or undue pressure from another person, treatment does not go ahead. This includes situations where somebody else is arranging or paying for treatment on your behalf and appears to be directing the decision.
Aesthetic treatment is not appropriate where the underlying concern is psychological rather than physical. Where signs of body dysmorphic disorder or unrealistic expectations are present, treatment will be declined and a conversation had honestly and kindly about more suitable support.
Concerns are recorded and, where necessary, referred to the local authority safeguarding team or the police. Where a child is believed to be at immediate risk, 999 is called.
If you are worried about someone, you can raise it with the clinic in confidence.
Last reviewed August 2026. Policies are reviewed annually or sooner if practice changes.